NightOwl Camera and Imaging / Terms and Conditions

Camera & Imaging

Terms and Conditions

Warranty

30 day warranty on damaged and most defective items.

Please keep the original manufacturer packaging and contact us by any means for a return authorization if you need to return a defective or damaged item.

We need the manufacturer packaging in any condition for us to send the item back to the manufacturer. All manufacturers we feature on our website track package serial numbers for quality assurance and require original packaging for returns.

Items for which manufacturers will not accept returns from vendors cannot be exchanged unless damaged during shipment; this includes all Panasonic products. Make sure any Panasonic product you order is what you want, all defects are taken care of promptly under the USA warranty. Most items we carry are covered under our 30 day exchange policy.

All products we carry have a USA manufacturer warranty. Many other online vendors cannot make this promise.

We do not believe in or provide third party warranties for digital cameras. Digital cameras can only be properly serviced by the manufacturer. Most warranties only cover manufacturer defects.

"No Gray Market" Guarantee

All products sold by NightOwl Camera & Imaging are guaranteed to be intended for sale in the U.S.A. Any product sold by NightOwl Camera & Imaging that is found to be intended for sale only outside of the U.S.A. by the product manufacturer will be picked up by UPS at no charge and will be eligible for a full refund. All products sold by NightOwl Camera & Imaging ship brand-new in unopened box, with U.S. software and drivers, and 110-120V AC input and NTSC video output where applicable.

The product UPC number can be an indicator of product origin. Feel free to call the product manufacturer with the UPC code to be reassured that your product will have U.S. warranty, language, software, accessories, and features intended for U.S. users. Click here for manufacturer contact information. Also, feel free to contact us if you would like the UPC code of any product.

More information:

Fujifilm Gray Market Product Advisory

Olympus Gray Market Product Advisory

Returns

Returns that are not defective or damaged must be made within 30 days of receiving order. A 5%-10% restocking fee on most items and shipping charges may be charged on all returned items that are not defective or damaged*. The restocking fee depends on the condition of the returned product(s) and circumstances.

If you are not happy with something we sold you, we are here to help! Exchanges within 30 days are usually made with no restocking fee. You can even select another item in our vast inventory! Please keep the manufacturer packaging for this return period.

Please note that the following items may not be returned:

Printers, unless defective
GPS software packages that have been opened
Discontinued items, special order items, and consumable items.

Items for which manufacturers will not accept returns from vendor.

Items not purchased by NightOwl Camera & Imaging.

Units without all original contents and packaging.
Items which have undergone revisions without being assigned a new part # by the manufacturer.

All returns must have the complete Return Authorization # (RA #) prominently displayed on the shipping label in order to be received into our warehouse. If the RA # is not visible, your shipment may be refused due to security regulations.

DO NOT place shipping labels or write RA #s on the outside of manufacturer's boxes, as returns must be shipped in a shipping carton in order for you to receive credit. Contact us if you need an RA#.

Re-box all returns in appropriate shipping cartons. All original packaging and materials including literature, software, batteries, chargers, memory cards, and cables that were provided by the manufacturer must be returned with the product.

Returns are for replacement only. Replacement credit will be issued at the original purchase price or current selling price, whichever is lower.

*NightOwl Camera & Imaging reserves the right to require the purchaser to return the defective goods directly to the manufacturer for replacement when necessary according to manufacturer regulations.

Payment Terms

Cashier's checks or money orders must be received and negotiated prior to shipment. Click here for our printable order form.
No C.O.D.s
Credit Cards: Visa, MasterCard, American Express. Our policy is to post-authorize (bill) transactions when the product is ready to ship. Special orders may be exempt, see below.

Special Orders

Must be prepaid and are non-cancelable and non-returnable. Customer will be notified by phone and/or email if a special order is necessary.

Purchase Orders

Purchase Orders and payment terms are accepted and fulfilled on a case by case basis. Net payable terms are 30 days. A hard copy purchase order including bank and credit reference information is required. Please contact us with any questions.

Returned Checks

A service charge of $50.00 per check charged for any returned check.

Sales Tax

California residents subject to 8% sales tax.

Pricing

Prices are subject to change without notice.
Quantity pricing may be available.
Not responsible for typographical or other pricing errors.

Shipping

Free UPS ground delivery within the continental United States on orders over $600

Alaskan and Hawaiian orders subject to extra shipping charges for UPS Air Shipment (same as UPS 2 day air).
All orders are shipped "signature required" for your security unless other arrangements are made.
APO/FPO orders may be subject to added shipping fees. We will contact APO/FPO customers via email if other charges are necessary. APO/FPO orders ordered UPS 2 day will ship within 3 business days via US Priority Mail if item(s) is/are in stock.
Scanners, printers, and other heavyweight items are subject to additional shipping fees and charges.
Customer will be notified and will be required to reply if such charges are to be applied to order without prior acknowledgement.
All refused or unreceived orders will be subject to a handling charge of $10.00 plus freight charges and/or shipping fees.
NightOwl Camera & Imaging must be notified within 3 business days of receipt of any damaged goods or shortages.
Orders outside the United States of America are not accepted at this time.
Damage during shipping must be reported within 3 days of receipt. It is preferred that the customer refuses shipment and notifies us immediately if product is apparently damaged during shipment.

Strict Privacy Policy

At NightOwl Camera & Imaging we recognize that you expect privacy and security for your personal and financial information. We understand the need to safeguard our sensitive information about you that you have entrusted to us. It is our highest priority to maintain standards, safeguards and procedures designed to prevent misuse of this information.

Contact information is only used to communicate with customers about orders or product inquiries. NightOwl Camera & Imaging will at no time sell or use ones personal information for any other purpose.